jl24 Casino — Privacy Policy

1. Data Controller

1.1 The data controller responsible for the personal information processed in connection with the jl24 Casino platform is jl24 Casino ("jl24", "we", "us", "our"), a PAGCOR-licensed online gaming operator serving the Philippine market through the platform accessible at jl24.club.

1.2 jl24 processes personal data in its capacity as a personal information controller (PIC) under the Philippine Data Privacy Act of 2012 (RA 10173) and implementing rules issued by the National Privacy Commission (NPC).

1.3 For all data privacy matters, jl24's designated Data Protection Officer (DPO) can be contacted via email at [email protected] with the subject line "Data Privacy Inquiry".

2. Information We Collect

2.1 jl24 collects personal information through registration forms, account activity, payment processing, customer support interactions, and automated technical systems. The categories of personal information collected are as follows:

2.2 jl24 does not collect sensitive personal information as defined under Section 3(l) of RA 10173 (such as health records, political affiliations, or religious beliefs) unless specifically required for responsible gaming compliance purposes, in which case explicit consent will be sought.

3. How We Use Your Data

3.1 jl24 processes personal information only for the purposes set out below, and only to the extent necessary for each stated purpose:

• Account Administration — Creating and managing your jl24 player account, verifying your identity, and maintaining account security;
• Payment Processing — Processing deposits and withdrawals via GCash, PayMaya, and bank transfers; complying with anti-money laundering (AML) requirements under the AMLC and PAGCOR regulations;
• Platform Delivery — Providing access to games, sports betting markets, and all other jl24 services for which you have registered;
• Regulatory Compliance — Fulfilling jl24's obligations under its PAGCOR licence, RA 10173, AMLC regulations, and any applicable Philippine law;
• Responsible Gaming — Monitoring gaming behaviour to identify potential problem gambling indicators; administering self-exclusion and account limit requests; complying with PAGCOR responsible gaming requirements;
• Fraud Prevention & Security — Detecting, investigating, and preventing fraudulent, illegal, or abusive activity on the jl24 platform;
• Customer Support — Responding to inquiries, resolving disputes, and providing assistance via live chat and email;
• Marketing Communications — Sending promotional offers, bonus notifications, and platform updates to Players who have provided consent. Players may opt out at any time via account settings or by contacting support.

4. Legal Basis for Processing

4.1 jl24 processes personal information on the following legal grounds under RA 10173 and its Implementing Rules and Regulations:

• Contractual Necessity — Processing required to perform the jl24 Terms & Conditions agreement to which the Player is a party (account creation, game access, payment processing);
• Legal Obligation — Processing required to comply with applicable Philippine law, including PAGCOR regulations, AML obligations, and NPC data privacy requirements;
• Legitimate Interests — Processing necessary for jl24's legitimate interests, including fraud prevention, platform security, and improving service quality, provided such interests are not overridden by the Player's rights;
• Consent — Processing for direct marketing communications and non-essential cookies, where the Player has given specific, informed, freely-given consent. Consent may be withdrawn at any time without affecting prior processing.

5. Data Sharing & Disclosure

5.1 jl24 does not sell, rent, or trade your personal information to third parties for their own commercial purposes. jl24 may share personal information only in the following circumstances:

• Service Providers — Third-party companies engaged by jl24 to perform services on its behalf, including payment processors (GCash, PayMaya, banks), KYC verification providers, game software suppliers, cloud hosting providers, and analytics services. All service providers are contractually bound to process data only as instructed by jl24 and to implement appropriate security measures;
• Regulatory Authorities — PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine government authorities where jl24 is legally required to disclose information;
• Law Enforcement — Philippine law enforcement agencies where required by law, court order, or other legal process;
• Business Transfers — In the event of a merger, acquisition, or sale of jl24 assets, player data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

6. Data Retention

6.1 jl24 retains personal information for as long as necessary to fulfil the purposes described in this Policy, subject to the following minimum retention periods:

• Account Data — For the duration of the active account relationship, plus a minimum of five (5) years following account closure, in compliance with PAGCOR record-keeping requirements;
• Financial Transaction Records — A minimum of five (5) years from the date of transaction, as required by Philippine AML regulations;
• KYC Documentation — A minimum of five (5) years from the completion of the customer relationship;
• Customer Support Records — Three (3) years from the date of the relevant interaction;
• Technical / Log Data — Twelve (12) months from the date of collection, unless required for longer periods in connection with an ongoing investigation or legal proceeding.

6.2 Upon expiry of the applicable retention period, jl24 will securely delete or anonymise personal information in accordance with NPC-approved disposal methods.

7. Data Security

7.1 jl24 implements appropriate technical and organisational security measures to protect personal information against unauthorised access, accidental loss, destruction, or disclosure. Security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between the Player's device and jl24 servers;
• Encrypted storage of sensitive data at rest;
• Role-based access controls limiting staff access to personal data on a need-to-know basis;
• Two-factor authentication (2FA) for all administrative access to data systems;
• Regular vulnerability assessments and penetration testing of the jl24 platform;
• Incident response procedures compliant with NPC breach notification requirements (within 72 hours of awareness of a qualifying breach).

7.2 Notwithstanding the above, no data transmission over the internet or electronic storage system can be guaranteed to be completely secure. Players are responsible for maintaining the confidentiality of their jl24 login credentials and are strongly encouraged to enable 2FA on their accounts.

8. Cookies & Tracking Technologies

8.1 jl24 uses cookies and similar tracking technologies to operate the platform, remember Player preferences, maintain session state, and analyse aggregate usage patterns. The categories of cookies used are:

• Strictly Necessary Cookies — Essential for platform operation and login session management. These cannot be disabled;
• Functional Cookies — Remember Player preferences such as language and display settings;
• Analytics Cookies — Collect anonymised aggregate data on platform usage to improve jl24 services. Require consent;
• Security Cookies — Used to detect and prevent fraudulent account activity and bot traffic.

8.2 Players may manage cookie preferences through their browser settings. Disabling certain cookies may affect the functionality of the jl24 platform. jl24 does not use third-party advertising cookies or sell cookie data to external advertisers.

9. Your Privacy Rights

9.1 Under the Philippine Data Privacy Act of 2012 and its Implementing Rules and Regulations, registered jl24 Players have the following rights with respect to their personal information:

• Right to be Informed — The right to be notified of the processing of your personal information prior to its collection;
• Right of Access — The right to access a copy of the personal information jl24 holds about you, upon written request;
• Right to Rectification — The right to request correction of inaccurate or incomplete personal information;
• Right to Erasure or Blocking — The right to request deletion or blocking of personal information where continued processing is no longer justified, subject to jl24's legal retention obligations;
• Right to Data Portability — The right to receive a structured, machine-readable copy of personal information processed on the basis of consent or contract;
• Right to Object — The right to object to processing based on legitimate interests or for direct marketing purposes;
• Right to Damages — The right to claim compensation for any damages suffered as a result of inaccurate, incomplete, or unauthorised processing of personal information.

9.2 To exercise any of the above rights, Players should submit a written request to the jl24 Data Protection Officer at [email protected]. jl24 will respond within fifteen (15) business days of receiving a complete and verifiable request. Identity verification will be required before any request is actioned.

9.3 Players also have the right to lodge a complaint with the National Privacy Commission (NPC) at privacy.gov.ph if they believe their data privacy rights have been violated.

10. Minors & Age Policy

10.1 The jl24 platform is strictly restricted to persons aged 21 years or older, in accordance with PAGCOR regulations governing online casino-style gaming in the Philippines. jl24 does not knowingly collect personal information from persons under 21 years of age.

10.2 Where jl24 becomes aware that personal information has been collected from a person under 21 years of age without verified parental consent, jl24 will immediately suspend the relevant account, delete the collected personal information, and refund any deposited funds via the original payment method.

11. Cross-Border Data Transfers

11.1 In certain circumstances, personal information held by jl24 may be transferred to or processed by service providers located outside the Philippines (for example, cloud infrastructure providers or international game software suppliers).

11.2 Where such cross-border transfers occur, jl24 ensures that appropriate safeguards are in place — including contractual data transfer agreements incorporating the NPC's standard data protection clauses — to ensure that transferred data receives an equivalent level of protection as required under RA 10173.

11.3 Details of cross-border transfer safeguards are available upon written request to the jl24 Data Protection Officer.

12. Policy Amendments

12.1 jl24 reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered Players via the email address associated with their jl24 account, or via an in-platform notification, at least seven (7) days prior to the effective date of the change where practicable.

12.2 The version of this Privacy Policy bearing the most recent "Last Updated" date shall supersede all prior versions. Continued use of the jl24 platform following the effective date of any amendment constitutes acceptance of the revised Policy. The current effective date is June 1, 2026.

13. Contact & Data Protection Officer

13.1 For all data privacy enquiries, access requests, complaints, or to exercise any of your rights under RA 10173, please contact the jl24 Data Protection Officer:

• Email: [email protected] (subject line: "Data Privacy Inquiry")
• Live Chat: Available 24/7 on the jl24 platform — average response under 2 minutes
• Response time for formal privacy requests: Within 15 business days of receipt of a complete, verifiable request

13.2 Players who are not satisfied with jl24's response to a privacy request may escalate their complaint to the National Privacy Commission (NPC) of the Philippines.